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Terms & Conditions

  1. After-sales technical support is available from 10 am to 6 pm Monday to Saturday. Support center is closed on Sunday and all national holidays.
  2. The prices are applicable for the territory of Malaysia only.
  3. Licenses will be delivered by email within maximum 24 hours of placement of order online and confirmation of payment.
  4. There are no physical deliveries.
  5. The licenses can be activated from Malaysia only. But once activated it will work and update as usual during any travels abroad and outside of Malaysia.
  6. By purchasing from this website you agree to our privacy policy. Please make sure to read and agree to our privacy policy.
  7. Products are only refundable if key is not activated. Activated keys are non-refundable.
  8. Purchased key will be deleted and money will be refunded to the same account from which the transfer took place, via the original payment method used.
  9. To refund your purchase, email us at info@bitshield.my stating why you want the refund.
  10. Refunds can take up to 14 days. If there are any issues please send your query to info@bitshield.my.
  11. For Full Terms of Service for Products bought on this site please click the link or visit Bitdefender.com.