BitShield Security
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Frequently Asked Questions

You can find a full guide about installing Bitdefender on any platform by clicking on this link: . You can also watch the installation guide video at the bottom of our home page.

Any queries about pending orders can be handled via email. Kindly email us at: and we will get back to you.

You can reach our technical support either by sending an email to or by whastapping us at: 0125281900 or calling us directly at: 0389599488

Just go to your email after your purchase and follow the steps to create a Bitdefender Central Account and activate your subscription. Once your subscription is active in your Bitdefender Account, you can start installing & protecting your devices

Log in to your Bitdefender Central account, go to My Devices and start installing Bitdefender on your new device. If the old computer is no longer in use, you will not need an additional slot on your subscription.

Confirmation emails are typically received shortly after an order is placed. Make sure you also check your Promotions and Spam folders if your email client categorizes emails automatically. For more information, check this Support article. You can also log in to your Bitdefender account at Bitdefender Central to find out more about your Bitdefender subscription (video tutorials included). Helpful articles are also available in Bitdefender Support Center.

To help you stay protected, Bitdefender Security products can be purchased as a subscription that will automatically renew if you enrolled at the time of purchase. You can check and modify the status any time in your Central Account (My Subscriptions -> My Payments) if you activated the subscription on the same email address used for purchase.